FAQ
Eyebrow: QUESTIONS WE GET ASKED
H1: The answers, in plain English.
SIZING & FIT
Q: Which BeCat should I buy? If you have one cat in an apartment, the BeCat Mini is the size most people pick. Two to four cats — BeCat Air or 03. Want app monitoring — BeCat Studio, 02, 03, or 08. Big-breed cat over 22 lb — BeCat Max. Cat refuses an enclosed box — BeCat Pro or 08. Still unsure — call us. We help people pick every day.
Q: How big is the box? Footprints range from 53 × 49 cm (BeCat Mini) to 60 × 66 cm (BeCat Studio). Every spec sheet has the exact size in centimeters and inches. The boxes need about 30 cm of clear space behind them for the rotation mechanism.
Q: Will my Maine Coon / Ragdoll / big cat fit? The BeCat Max is rated up to 26 lb (12 kg). The BeCat Studio and 02 go up to 24 lb (11 kg). Most other models cap at 22 lb (10 kg). Check the spec sheet on each PDP before ordering.
WARRANTY & RETURNS
Q: How long is the warranty? 1 year included on every BeCat. Parts and labor. Extend to 4 years for $100 at checkout. No "up to."
Q: What does the warranty cover? Anything that fails because of manufacturing defect, normal wear, or component failure within the warranty period. Not covered: damage from being knocked off a counter, water damage from a flood, or a cat that turned the unit into a chew toy. If you're not sure, call us. We're reasonable.
Q: What's the in-home trial? 90 days. Use it in your home, with your cat, with your litter. If the cat won't use it, or the box doesn't fit, or anything else makes it the wrong fit, we send you a prepaid return label and refund the full amount — including original shipping. We don't ask why.
SHIPPING
Q: Where does it ship from? Atlanta, Georgia. We pack it the day you order if it's before 1pm ET, or the next business day if it's after.
Q: How long does shipping take? 3 to 7 business days in the continental US, via UPS Ground. Free. Alaska, Hawaii, and Puerto Rico are extra — the exact amount shows at checkout, never after.
Q: Do you ship internationally? Not yet. We are US-only at launch. International is on the roadmap for 2027.
PAYMENT
Q: What payment methods do you accept? Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay, Shop Pay. We also support Shop Pay Installments (4 interest-free payments).
Q: Is there a subscription or proprietary litter? No. No subscription, ever, and the BeCat works with any standard clumping litter. Nothing you have to buy from us again.
THE CAT
Q: What if my cat won't use it? Keep the old box running alongside the new one for two to three weeks. The cat goes between them at first. After about ten days, the new box wins. The category refusal rate is around 8%. With the two-box transition, it drops below 2%. If your cat is still in the 2% after 90 days, we refund you in full.
Q: Is it safe for kittens? Below 3 kg (7 lb), the safety sensors may not register the cat reliably. We recommend a standard tray box until the kitten is over 3 kg — usually around four to five months old.
Q: Will it scare an anxious cat? The cycle runs between 23 and 27 dB depending on the model — quieter than a refrigerator in the next room. Most cats acclimate within a week. The cycle delay is six minutes — the cat is long gone before the box starts.
MULTI-CAT
Q: How many cats can use one box? The flagship BeCat Studio and 02 handle four cats. Most other models handle two to three. The Reddit consensus on multi-cat homes is one litter box per cat plus one — we agree. The BeCat Air and 03 in two-box configurations handle most multi-cat households.
Q: Does it tell my cats apart? The BeCat Air tracks each cat by weight — useful if there's a weight gap between them. The BeCat Studio tracks usage frequency and visit duration, per cat profile, in the app.
APP & CONNECTIVITY
Q: Do I need the app? No. Every BeCat works as a standalone unit with no Wi-Fi, no account, and no app download. The app adds usage tracking, cycle history, weight logs, and drawer-full alerts. It's optional.
Q: What does the app do? Cycle history, weight logs per cat, drawer-fill alerts, motor health, error notifications. iOS 14+, Android 9+, and web. No paid tier. No premium features. Ever.
Q: Will the app stop working if you go out of business? The core unit will keep working with no app — every safety feature, every cycle, every drawer alert is on the unit itself. We do not gate any safety or operational function behind the cloud.
PARTS & MAINTENANCE
Q: How often do I deep-clean it? About once a month, depending on how many cats use it. The drum lifts out. Wipe down with soap and water. Back in service in 15 minutes. We send a one-page maintenance guide in the box.
Q: Can I buy replacement parts? Yes — at cost, not at half the unit price. Drum gaskets, motor belts, sensors, drawer rails. Email us with your model number and the part you need.
Q: What about replacement bags? Use any 13-gallon drawstring trash bag from the grocery store. We do not sell a proprietary one.
Closing: If your question isn't here, email support@becatshop.com or call +1 (___) ___-____. A human reads it. A human replies.