BeCat — Refund & Returns Policy

Eyebrow: REFUND & RETURNS

H1: 90 days. Free return shipping. No survey.

PLAIN-ENGLISH OPENER

You have 90 days from the day your BeCat arrives to live with it and decide. If your cat won't use it, if it doesn't fit the space, or if you simply change your mind — we send you a prepaid return label and refund the full amount you paid. We don't ask why. We don't make you fill out a questionnaire. We just want the unit back so the next cat parent can try it.

THE 90-DAY IN-HOME TRIAL

• The trial begins on the delivery date recorded by the carrier (the scan that shows the package was delivered).
• It ends 90 calendar days later at 11:59 PM in your local time zone.
• You can return the unit at any point in that window for a full refund — used or unused, in any condition.

WHAT'S ELIGIBLE FOR RETURN

• Any BeCat unit (Studio, Air, Sense, Mini, Guard, Quiet, Pro, Open, Max) purchased directly from BeCat.
• The unit does not need to be clean. The packaging does not need to be original — though if you still have the original box, please use it. If you don't, we'll send a return box with the label.

WHAT'S NOT ELIGIBLE

• Extended warranty add-ons are non-refundable once the underlying unit has been kept past the 90-day trial.
• Items purchased through resellers or third-party marketplaces are subject to that seller's return policy, not ours.

HOW TO START A RETURN

1. Email support@becatshop.com with your order number, or call (307) 441-9616 during business hours. 2. Tell us briefly what's not working — one sentence is enough, and you don't have to. 3. We email you a prepaid return label within 1 business day. 4. Drop the unit off at the carrier location indicated on the label, or schedule a free pickup if the carrier offers it for your ZIP.

You do not pay return shipping. The label is on us.

REFUND TIMING

• Once the unit is scanned into the carrier network, we begin processing.
• Once the unit reaches our return-handling partner (typically 3 to 7 business days after drop-off), we issue the refund within 2 business days.
• Your bank or card issuer typically posts the refund within an additional 3 to 10 business days. Total: usually within 5 to 15 business days from drop-off, longer in rare cases.

WHAT GETS REFUNDED

• Full product price you paid.
• Original shipping cost — for orders shipped to the continental US that was $0; for AK/HI/PR, the original shipping fee is also refunded.
• No restocking fee. Zero. We do not believe in them.
• Refund goes back to the original payment method. We cannot refund to a different card or account.

SWAPS WITHIN THE TRIAL

If you order one BeCat model and want to switch to a different model within the 90-day window, we swap at no extra charge. You pay only the price difference if you upgrade. We refund the difference if you downgrade.

DEFECTIVE OR DAMAGED ON ARRIVAL

If the unit arrives broken, missing parts, or stops working in the first 30 days, that's a warranty replacement, not a return:

1. Email support@becatshop.com within 48 hours of delivery with photos or a short video of the issue. 2. We ship a replacement at no cost (free outbound shipping, free pickup of the original). 3. No 90-day clock involved — defective units get replaced immediately.

CANCELING BEFORE SHIPMENT

If you change your mind before your unit ships:

• Email or call us. We can usually cancel within 1 to 2 business days of order placement (before the handling window closes).
• Full refund issued within 2 business days, back to the original payment method.
• Once the carrier label has been generated, we can't cancel the shipment — the unit has to ship out and come back as a regular return. Still free shipping both ways, still full refund.

REFUSED OR UNDELIVERED PACKAGES

If you refuse a delivery without contacting us first, return-shipping costs may be deducted from your refund. Please call or email first — we will arrange a prepaid return label and you won't pay shipping. We treat this case-by-case and rarely deduct in practice.

EXCESSIVE DAMAGE

We have not refused a return yet. If we ever did, it would be for damage clearly outside normal use — flood damage, fire damage, a unit a cat completely destroyed beyond reasonable wear. If you're unsure whether your situation qualifies, call us first. We are reasonable.

AFTER THE 90-DAY TRIAL

Past day 90, the in-home trial closes, but you are not out of options:

• 1-year warranty is included on every BeCat unit. Parts and labor.
• 4-year extended warranty is available at checkout for $100. Extends parts and labor coverage to a total of 4 years from purchase.
• Warranty claims: email support@becatshop.com with your order number and a short description or video of the issue.

CONTACT

• Email: support@becatshop.com
• Phone: (307) 441-9616

BeCat is a brand operated by Exotix Creators LLC, 30 N Gould St Ste N, Sheridan, WY 82801.

Last updated: 2026-05-21.