BeCat — Shipping Policy

Eyebrow: SHIPPING

H1: Free across the continental US. Every product page shows its own delivery date.

PLAIN-ENGLISH OPENER

We ship across the continental US for free. Handling takes 1 to 2 business days. Total time from order to your door ranges from 7 to 12 calendar days depending on which BeCat you pick — every product page shows the actual estimated delivery window for that unit, so you always know what to expect before checkout. Alaska, Hawaii, and Puerto Rico are available; the exact rate is calculated at checkout. We do not yet ship internationally.

WHERE WE SHIP

Region	Cost	Estimated total delivery
Continental US (48 states)	Free	7-12 calendar days, depending on the model — see the product page
Alaska & Hawaii	Calculated at checkout (never billed afterward)	Add roughly 3–7 business days to the contiguous-US estimate
Puerto Rico	Calculated at checkout (never billed afterward)	Add roughly 5–10 business days to the contiguous-US estimate
US military APO / FPO	Calculated at checkout	Standard military mail transit applies
International (outside US territories)	Not available yet	—

The per-product delivery window shown on each product page already includes both handling and carrier transit. If the product page says "Estimated delivery: Jun 8 – Jun 15," that is the window we expect your unit to arrive in.

HANDLING TIME

• 1 to 2 business days, from order placement to carrier handoff.
• Orders placed Monday through Friday before noon Eastern usually move the same business day.
• Orders placed on weekends or US federal holidays move on the next business day.
• High-volume periods (Black Friday week, Q4 holidays) may add 1 to 2 business days. We post a banner on the site whenever that's active.

CARRIERS

• Most BeCat units ship via UPS, USPS, FedEx, or DHL, depending on your ZIP code and the unit's weight and dimensions.
• The carrier and tracking number are sent in your shipping confirmation email.

TRACKING

You receive a tracking email the moment the carrier label is generated — usually within four hours of order placement. Once the carrier scans the package, the tracking page updates with location and ETA.

If you don't see a tracking email within 24 hours of placing your order, check your spam folder, then email support@becatshop.com with your order number.

ADDRESSES WE CAN AND CANNOT SHIP TO

• Residential and business addresses: Yes.
• PO Boxes: Not for the main units (they exceed carrier PO Box dimensions). Accessories ship to PO Boxes fine.
• Freight forwarders: No. If a freight-forwarder address is detected, we cancel the order and refund in full. We do not ship for reshipment outside the US.

IF SOMETHING GOES WRONG

• Package marked delivered but missing: Contact us within 48 hours of the delivery scan. We open a carrier investigation and ship a replacement once the carrier confirms loss.
• Damaged in transit: Photograph the outer box and the unit before unpacking further if possible, then email the photos to support@becatshop.com. We replace at no cost and arrange pickup of the damaged unit.
• Wrong item received: Email us with the order number and a photo. We send the correct item and a prepaid label for the original.
• Tracking not updating for 5+ business days: Email or call us. We open a trace with the carrier, and if the unit is genuinely lost, we ship a replacement immediately.

ADDRESS CHANGES

We can update an address until the carrier label is printed (usually within four hours of order). After that, the carrier controls the redirect — we can request it on your behalf, but carrier-imposed redirect fees may apply. Contact us as soon as possible.

REFUSED OR FAILED DELIVERIES

• Carriers typically make up to three delivery attempts. After that, the package goes to a carrier pickup point and is held for a limited window.
• If a delivery is refused without contacting us first, return-shipping costs may be deducted from your refund. Please contact us first — we'll arrange a prepaid return label and you won't pay shipping.

WHY DELIVERY TIMES VARY BY MODEL

Each BeCat unit has its own fulfillment path and supplier stock level. High-volume models ship faster because they're already staged near US distribution; lower-inventory or higher-spec models ship slightly slower because they go through additional QC. The estimated delivery date on each product page reflects the actual current window for that specific model.

CONTACT

• Email: support@becatshop.com
• Phone: (307) 441-9616

BeCat is a brand operated by Exotix Creators LLC, 30 N Gould St Ste N, Sheridan, WY 82801.

Last updated: 2026-05-21.